Employee’s Job Satisfaction: A Case Study on JANATA Bank Ltd., UGC Branch

Abstract

The internship is a dynamic approach for practical knowledge gathered at this study. My effort was for practical job experience through internship for business communication skills as well as banking sectors. As a student of MBA for the requirement of the internship program, I was assigned to The Janata Bank Limited for my practical orientation. The information regarding- this research has collected sixteen weeks internship in the Janata Bank Ltd... I believe the internship will provide me necessary knowledge to work in the banking sector and also help me to build a flourish career. Internship is a 8 credit compulsory course for MBA program. The objective of this program is to connect the gap between academic and real life situation. After completion of academic course requirement, the students of MBA are conducted to various organizations for 16 weeks internship to gather practical knowledge. It helps the student to make aware with the real life working situation. As bank is one of the most important financial institutions. So I have selected the Janata Bank Limited for Internship, which is one of the leading banks of the bank arena. The banking system plays a vital role in underpinning the economic development of a country. In the backdrop of Financial Sector Reform Policy streamlining the country’s economy, Janata Bank Ltd. (Janata Bank Limited) has achieved great success in all areas of operations with ultimate objective of improving the socio-economic development of the country. Janata Bank Limited is one of the largest private sectors Bank in Bangladesh with years of experience. Adaptations of modern technology both in terms of equipment of banking practice ensure efficient service to clients. Janata Bank Limited is a scheduled private commercial bank established on May 20.1984. Bank authorized to open the branch at 26 Dilkusha commercial area (Local Office) P.S Motijheel district Dhaka. The bank has been widely acclaimed by the business community from small entrepreneurs to large traders and industrial conglomerates within this very short period of time it has been able to create an image for itself and has earned significant reputation in the country’s Banking sector as a bank of vision. Presently it has 908 (Annual report – 2015) branches in operations Principal branch is one of the big and important branches of Janata Bank Limited. Janata Bank Limited has almost 15000 employees to run this organization. Janata Bank has service like – (a) Deposit Service (b) Loan and lease Service (c) Miscellaneous Services (d) Remittance Service. Janata Bank Limited’s main vision is to hold the position of best private commercial bank in Bangladesh with adherence to meticulous compliance of rules and regulations and strong commitment to corporate social Responsibility and the mission is to become most remarkable and admirable private commercial bank in the country. To get recognition as a dynamic, innovative and customer service oriented bank. To keep momentum of continuous & steady growth with maximum transparency and to diversify products and resources. To expedite continuous up date of information and technology with all modern facilities to cope with demand and challenges of the time. The Bank philosophy-A Bank for the 21 st century has been precisely the essence of the legend of the Bank success. This report is prepared on the basis of four months practical experience at Janata Bank Limited (JBL). This internship program helped me a lot to learn about the practical situation of a financial institution and to implement my theoretical knowledge in practical and realistic work atmosphere. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job; an affective reaction to one’s job;

and an attitude towards one’s job. The Major objective of this report is exploring the employee satisfaction of Janata Bank Limited. It is a descriptive research in nature. Most of the data are collected from both primary and secondary sources. Primary sources are- Face to face conversion with the bank officers and stuff of Janata Bank Limited. Secondary sources are- different papers from the respective departments of Janata Bank Limited, Annual report of Janata Bank Limited, different circular sent by Janata Bank Limited, Official website, Research paper. This study attempts to evaluate job satisfaction of bank employees of the Janata Bank Limited. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of employee. It also investigates the impacts of bank type, work experience, age, and sex differences on the attitudes toward job Satisfaction. The result shows that salary,