Performance Analysis of Utility Services Provided by Rupali Bank Limited (RBL) in Mohammadpur Branch.

Abstract

nternship program is the pre-requisite for MBA program. Classroom discussion alone cannot make a student perfect in handling the real business situation; therefore, it is an opportunity for the students to know about the real life situation through this program. A report has to be built for the university and organization requirement. The topic of the report is “Performance Analysis of Utility Services Provided by Rupali Bank Limited (RBL) in Mohammadpur Branch”. The main purpose of the report becomes very clear from the topic of the report. The report discusses about the different facilities, approval process, monitoring and performance. The main objectives of the report are identifying the customer perception about utility services provided by the bank and the performance of the bank regarding utility services. Part 1 narrates the company profile including Rupali Bank’s history, their vision, mission and strategy, products and services, activities and performances. Part 2 describes the different aspects of my job at Mohammadpur Branch, Dhaka. It also describes the findings of the report. Findings of the report say about strength and weakness of the bank regarding utility services. The last part ends with competitive analysis, SWOT Analysis, recommendations and conclusions. RBL is the first Government owned public Limited in Bangladesh with excellence in customers' service aiming to economic uplift, human resources development, and employment generation, achievement of balanced growth and development of the country. It possesses a huge client base that comes in touch with the bank in so many purposes every day.